How do I register and book online?
To register – Click on the book now button, then click Register. You will then need to give a few details about yourself and enter a password that you wish to use for your online account. Once you have submitted this you will receive an email which will enable you to now register your child/ren’s details and make a booking.
To book – Click this and then enter your email address and the password. You will then be taken to your online account where you can check upcoming bookings, outstanding payments and make new bookings.
Can you book it for me over the phone?
All bookings need to be made online by the customer, however in extreme circumstances we are able to help by taking the booking and payment over the phone.
How do I know if you have available spaces?
You can look at availability on our website and/or on your account.
Do I have to book the whole week/month/term?
The system is very flexible and (subject to availability) you can book for individual sessions or for the whole of the holiday period.
Can I pay by cash/cheque/bank transfer/PayPal?
Unfortunately we are unable to accept any of the above methods of payment.
Can I book and you invoice me for the sessions later?
You will need to pay for the sessions as you book them otherwise they will be deleted automatically by the system. However you can organise a card/CCV instalment plan if the booking spans more than 2 months.
What if I need to cancel my booking?
If you are wanting to cancel with 14 days’ notice then you are able cancel this yourself via your account and receive a credit on your account. However if you are wishing to cancel with less notice, then you will need to request your children to be marked off by us in Head Office and we will not be able to give you credit for the sessions.
Can I pay by CCV?
Yes you can, just add your provider name and the amount you would like to pay. If it is for bookings that span over 2 months or more you will be able to pay monthly with your child care vouchers. But please don’t forget to arrange payment through the provider – using your booking reference and child’s name as the payment ref.
Can I pay with both Cards and Childcare Vouchers?
You are able to do part payments with your CCV and credit/debit card.
What shall I do if someone else is collecting my child?
Your child will not be able to leave with anyone that is not listed on your account as a collector. You can add in people by logging in to your account and selecting my children and collector. Don’t forget to save this and add the person for each of your children.
Can I change my session time once it is booked?
Currently you will need to contact us at Head Office to amend this for you, although we hope for this to change in the future